Sections

Privacy Policy / Acceptable Use Policy




Terms of Service

Last Edited: 05/23/2018


All services provided by Hyperpage ("Hyperpage") may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United Kingdom federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Hyperpage from any claims resulting from the use of service which damages the subscriber or any other party.


Prohibited are sites that promote any illegal activity or present content that may be damaging to Hyperpage' servers, or any other server on the Internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
pirated software
hacker programs or archives
Warez sites


NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE, AND A £50.00 CANCELLATION FEE WILL APPLY. ADDITIONALLY, Hyperpage WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.


IRC
We currently do not allow IRC or IRC bots to be operated on our servers.


Server Abuse
Any attempt to undermine or cause harm to a server or customer of Hyperpage is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.


Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
All sub-networks, distributive hosting sites and dedicated servers of Hyperpage must adhere to the above policies, with the exception of system resources in respect to dedicated servers.


Billing
By the Account Activation Date of each month, Hyperpage shall either:
(1) debit the client's credit card (when such information has been provided by the client); or
(2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to Hyperpage by no later than the specified payment due date. Hyperpage shall be entitled to immediately terminate this agreement for client's failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client's responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.


Service Fees
Certain services carry a setup fee charged by Hyperpage to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to Hyperpage and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.


Money back guarantee & refund policy
We offer a 14 day Money back guarantee.
Refunds: If client has retained the services for one year and has pre-paid Hyperpage for such services, refunds will be issued for any unused full month of the services, upon client's request. Therefore, if client's account is cancelled at any point during the one-year term, client will be entitled to a refund for the months remaining, after notice given by the 25th day of the preceding month.


Account Deactivations
Any account deactivated due to non-payment will require a reactivation fee of £20.00 prior to reactivation.


Cancellation Refunds
We DO NOT refund partial monthly fees to accounts. We require 30 days notice for a cancellation.


Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.


Limitation of Liability
Hyperpage shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Hyperpage ' servers going off-line or being unavailable for any reason whatsoever. Furthermore, Hyperpage shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Hyperpage ' servers. All damages shall be limited to the immediate termination of service.


Violations
Violations of these Acceptable Use Policies should be referred to help@hyperpage.co. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.


Disclaimer
Hyperpage cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by Hyperpage are resold. Thus, certain equipment, routing, software and programming used by Hyperpage are not directly owned or written by Hyperpage. Moreover, Hyperpage holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as Hyperpage sees fit.


Account Activation
By activating your account with Hyperpage, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.
NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.


Server Uptime Guarantee
Hyperpage guarantees 99.99% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.
Hyperpage reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.



Privacy Policy

Last Edited: 05/23/2018


Hyperpage has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Web site.


Policy key definitions:
- "I", "our", "us", or "we" refer to the business, Hyperpage Limited
- "you", "the user" refer to the person(s) using this website.
- GDPR means General Data Protection Act.
- PECR means Privacy & Electronic Communications Regulation.
- ICO means Information Commissioner's Office.
- Cookies mean small files stored on a users computer or device.
Processing of your personal data.

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases:

The data controller of your personal information is Hyperpage Limited.

Lawful basis: Contract

The reason we use this basis: the processing is necessary for a contract you may have with us.
Data retention period: We shall continue to process your information until the contract between us ends or is terminated under any contract terms, at which point we will retain data for as long as is legally required.
Sharing your information: We may share your personal details with the following payment processors to the extent necessary for the purposes of processing payments:
- PayPal
- Stripe

The data we collect

We may collect, store and use the following kinds of personal information:
Information about your computer and about your visits to and use of this website (including but not limited to your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation, Google Analytics Advertising Cookies and anonymous identifiers);
Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including any billing details and transaction reference numbers, which may be used for the purpose of recurring invoice payments, unless you choose not to do store them with us. We will not store your credit card details nor do we share them with any 3rd parties except our payment processors);
Information that you provide to us for the purpose of registering with us;
Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
Any other information that you choose to send to us.

How we use the data

Data collected by our website may be used for the following reasons:
- To improve your browsing experience by personalizing the website;
- To enable your use of the services available on the website;
- To help secure the site, and to prevent fraud/abuse;
- To send invoices to you, and collect payments from you;
- To send marketing emails that you have opted in to;
- To send you service notifications;
We will never provide your personal information to any third parties for the purpose of direct marketing.

Data disclosure

Your personal data may be disclosed to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary.
In addition, we may disclose your personal information:

- To the extent that we are required to do so by law;
- In connection with any ongoing or prospective legal proceedings;
- In order to establish, exercise or defend our legal rights
- To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;

Data storage and transmission

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers. All archived data will be stored in an encrypted format.
Wherever possible data streams will be transmitted in an encrypted format.

Fraud Protection

Hyperpage utilizes FraudRecord and MaxMind to screen new orders for previous fraudulent activity or misbehavior, and to report existing customers who violate our Terms of Service. In case of a violation, determined as such solely at our discretion, you may be reported to FraudRecord and/or MaxMind for misbehavior.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.
Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.
Our website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- the right not to be subject to automated decision-making including profiling.
Please let us know if the personal data we hold about you requires updating.

You have the right to complain to the ICO if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal date" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, IP addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time.

Policy amendments

We may update our privacy policy from time to time by posting a new version on this page. You should check this page occasionally to ensure you are happy with any changes.


Information Automatically Logged
We use your IP address to help diagnose problems with our server and to administer our Web site. We use this information for no other reason.


Order Forms
Our site uses an order form for customers to request services. (128 bit encryption). We collect sensitive information which is used only for our purpose, not third party receives any type of information from us.
Contact information from the order forms is used to get in touch with the customer when necessary.
Billing information that is collected is used to bill the user for services.
Unique identifiers are collected from Web site visitors to verify the user's identity.
Demographic and profile data is also collected at our site.
We use this data to tailor our visitor's experience at our site showing them content that we think they might be interested in, and displaying the content according to their preferences.


Information Automatically Logged
We use your IP address to help diagnose problems with our server and to administer our Web site. We use this information for no other reason.


Security
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. We use strong SSL encryption to ensure your privacy.

Third Parties
Information collected on this site is strictly for our use, NO OTHER OUTSIDE PERSONS MAY VIEW YOUR PERSONAL INFORMATION SUCH BILLING INFORMATION, ETC.

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: help@hyperpage.co



Acceptable Use Policy

Last Edited: 09/20/2016


As a provider of web site hosting and other Internet-related services, Hyperpage offers its customer (also known as "Subscribers") and their customers and users the means to acquire and disseminate a wealth of public, private, commercial and non-commercial information. Hyperpage respects that the Internet provides a forum for free and open discussion and dissemination of information. However, when there are competing interests at issue, Hyperpage reserves the right to take certain preventive or corrective actions. In order to protect these competing interests, Hyperpage has developed an Acceptable Use Policy ("AUP"), which supplements and explains certain terms of each customer's respective service agreement, and is intended as a guide to the customer's rights and obligations when using Hyperpage' services. This AUP will be revised from time to time.
One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgment and responsibility of those who use it, both in the information they acquire and in the information they disseminate to others. When subscribers obtain information through the Internet, they must keep in mind that Hyperpage cannot monitor, verify, warrant or vouch for the accuracy and quality of the information they acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet may be sexually explicit or otherwise offensive. Because Hyperpage cannot monitor or censor the Internet, and will not attempt to do so, Hyperpage cannot accept any responsibility for injury to its subscribers resulting from inaccurate, unsuitable, offensive or illegal Internet communications.
When subscribers disseminate information from the Internet, they must keep in mind that Hyperpage does not review, edit, censor or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation and other harmful speech. Also, because the information created is carried over Hyperpage' network and may reach a large number of people, including both subscribers and non-subscribers of Hyperpage, subscribers' postings to the Internet may affect other subscribers and may affect Hyperpage' goodwill, business, reputation or operations. For these reasons, subscribers violate Hyperpage policy and the Service Agreement when they, their customers, affiliates or subsidiaries engage in the following prohibited activities:


Spamming
Sending unsolicited bulk and/or commercial information over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward Hyperpage, but also because it can overload Hyperpage' network and disrupt service to Hyperpage' subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Hyperpage will investigate and shutdown the account that is SPAMing. A £250 charge for violating this policy will be charged to the person initiating the SPAM. Furthermore Hyperpage reserves the right to prosecute for this violation. A £1.00 charge will be assessed PER EMAIL sent should Hyperpage choose to pursue and prosecute.


Audio/Video Streaming:
Audio/Video Streaming is not hosting friendly. As such, Hyperpage does not allow any streaming of audio or video content. Offending accounts will be suspended without noticed or terminated.


Adult-Oriented Content:
Hyperpage does not allow adult content and will suspend/terminate any offending account.


Large File Policy:
Hyperpage is not for file hosting and distribution - as such, customers may not host any files larger than 50MB in size that are observed to be available for the sole purpose of download. Such files include but are not limited to .ISO, audio/video files, .EXE files. If you are unsure whether your file is against this policy, please e-mail help@hyperpage.co.


Obscene Speech or Materials:
Using Hyperpage' network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material is prohibited. Hyperpage is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through its network.


Defamatory or Abusive Language:
Using Hyperpage' network as a means to transmit or post negative, defamatory, harassing, abusive or threatening language.


Forging of Headers:
Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.


Illegal or Unauthorized Access to Other Computers or Networks:
Accessing, illegally or without authorization, computers, accounts or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that may be used as a precursor to an attempted system penetration (i.e., port scan, stealth scan or other information-gathering activity).


Distribution of Internet Viruses, Worms, Trojan Horses or Other Destructive Activities:
Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment.


Facilitation a Violation of this AUP:
Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks and piracy of software.


Export Control Violations:
Exporting encryption software over the Internet or otherwise, to points outside the United States.


Usenet Groups:
Hyperpage reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.


Other Illegal Activities:
Engaging in activities that are determined to be illegal, including, but not limited to, advertising, transmitting or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards and pirating software.


Other Activities:
Engaging in activities, whether lawful or unlawful, that Hyperpage determines to be harmful to its subscribers, operations, reputation, goodwill or customer relations.
As we have pointed out, the responsibility for avoiding harmful activities just described rests primarily with the subscriber. Hyperpage will not, as an ordinary practice, monitor the communications of its subscribers to ensure that the comply with Hyperpage' policy or applicable law. However, when Hyperpage becomes aware of harmful activities, it may take any action to stop the harmful activity, including, but not limited to, removal of information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or any other action deemed appropriate by Hyperpage.
Hyperpage is also aware that many of its subscribers are themselves providers of Internet services, and that information reaching Hyperpage' facilities from those subscribers may have originated from a customer of the subscriber or from another third party. Hyperpage does not require its subscribers who offer Internet services to monitor or censor transmissions or web sites created by customers of its subscribers. Hyperpage reserves the right to directly take action against a customer of its subscribers. Also, Hyperpage may take action against the Hyperpage' subscriber because of activities of a customer of the subscriber, even though the action may affect other customers of the subscriber. Similarly, Hyperpage anticipates that subscribers who offer Internet services will cooperate with Hyperpage in any corrective or preventive action that Hyperpage deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Hyperpage policy.
Hyperpage will not intentionally monitor private electronic mail messages sent or receive by its subscribers, unless required to do so by law, governmental authority or when public safety is at stake. Hyperpage may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Hyperpage may disclose information, including, but not limited to, information concerning a subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation or governmental request. Hyperpage assumes not obligation to inform the subscriber that subscriber information has been provided and, in some cases, may be prohibited by law from giving such notice. Finally, Hyperpage may disclose subscriber information or information transmitted over its network where necessary to protect Hyperpage and others from harm, or where such disclosure is necessary to the proper operation of the system. However, Hyperpage will never sell information to other services or outside companies.
Hyperpage expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of online communications. A subscriber's failure to comply with those laws will violate Hyperpage policy. Finally, Hyperpage wishes to emphasize that, in signing the Service Agreement, subscribers indemnify Hyperpage for any violation of the Service Agreement, law or Hyperpage policy resulting in loss to Hyperpage or the bringing of any claim against Hyperpage by any third party. This means that, if Hyperpage is sued because of a subscriber's or customer of a subscriber's activity, the subscriber will be responsible for payment of any damages awarded against Hyperpage, plus costs and reasonable attorney's fees.
We hope this AUP is helpful in clarifying the obligations of Internet users, including Hyperpage and its subscribers, as responsible members of the Internet. Any complaints about a subscriber's violation of this AUP should be sent to help@hyperpage.co.







Hyperpage Limited

WeWork, 2nd Floor, 115 Mare
Street, London E8 4RU, UK
Phone: +44 203 695 0513
Company Number: 11213723

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Hyperpage Limited is a registered company in England (Company number 11213723)